Sociology and social work II - SERVIZIO SOCIALE PER INTERVENTI COMPLESSI (2015/2016)

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Course code
Name of lecturer
Silvana Tonon
Number of ECTS credits allocated
Academic sector
Language of instruction
Sem. IIA dal Feb 22, 2016 al Apr 24, 2016.

To show the organization of the course that includes this module, follow this link * Course organization

Lesson timetable

Learning outcomes

The course proposes theoretical elements and methodological tools to evaluate complex situations in social work and to promote effective and measurable actions. The proposal of theoretical models of social work, in particular the unitary model based on the network strategy, has the purpose to orient the broad theoretical knowledge necessary for a rigorous professional work within the methods, the values and the objectives of the profession of the social worker.
Through the active participation of the class (self-reflections, case study …) it is intended to promote self-reflection, aware use of the theoretical elements (fact models), attitude to deepening and to self analysis.


1- The actual theoretical models of social work in the national and international contest: goals of social work and new theoretical models for intervention of promotion/prevention, social inclusion, protection of rights.
2- The Italian situation between defense of the social workers’ role and research of innovative practices; evidences from recent research on the profession
3- The theoretical models of social work: characteristics and functions for the professional practice.
4- Principal theoretical models of social work in their historical evolution. Relationship with social policies, organizational framework, extent, severity, urgency of social problems.
5- The problem of methodology. Methods and models with respect to the complexity. Definition of complexity.
6- The unitary model based on the network strategy: a possible answer to the complexity.
7- The role of help and control in the social work.
8- Analysis of complex situations and specific intervention projects.


Campanini A.M. (2013) Nuovo dizionario di servizio sociale, Roma, Carocci Faber. Voci: complessità sociale, controllo, interventi di rete, metodologia, metodo, modelli di servizio sociale, progetto, teorie del servizio sociale, valutazione.
Diomede Canevini M.-Campanini AM (a cura di) (2013) Servizio sociale e lavoro sociale: questioni disciplinari e professionali, Bologna, Il Mulino
Fargion, S. (2009) Il servizio sociale. Storia, temi e dibattiti, Bari, Editori Laterza.
Ferrario, F. (1996) Le dimensioni dell’intervento sociale, Roma, NIS.
Giraldo, S., Riefolo, E.(a cura di) (1996) Il servizio sociale: esperienza e costruzione del sapere, Milano, FrancoAngeli.
Morin, E. (2005) Introduction à la pensée complexe, Paris, Editions du Seuil.

One reference of your choice from the following:
Bressan, F., Pedrazza, M., Neve, E. (2011) Il percorso formativo dell’assistente sociale. Autovalutazione e benessere professionale, Milano, FrancoAngeli.
Dente F. (a cura di ) (2013) Nuove dimensioni del servizio sociale, Santarcangelo di Romagna, Maggioli editore
Facchini C. (a cura di) (2010) Tra impegno e professione. Gli assistenti sociali come soggetti del welfare, Bologna, Il Mulino.
Pittaluga, M. (2000) L’estraneo di fiducia, Roma, Carocci.
Sicora, A.(2010) Errore e apprendimento nelle professioni di aiuto, Sant’Arcangelo di Romagna, Maggioli.
Spinelli E. (2005) Immigrazione e servizio sociale, Roma, Carocci Faber

Assessment methods and criteria

The examination consists in a written test and in an oral exam. For the written test the teacher requires the analysis of a complex case chosen among those proposed to the class or found by the student based on his experience. The analysis will have to underline the theoretical and methodological references that can be found in the bibliography on the complex situations indicated for the exam. The written test must be send by email to the teacher five days before the examination date. The email address is