Social psychology of care and assistance (2014/2015)

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Course code
Name of lecturer
Monica Pedrazza
Monica Pedrazza
Number of ECTS credits allocated
Academic sector
Language of instruction
Semestrino IIA dal Feb 23, 2015 al Apr 18, 2015.

Lesson timetable

Semestrino IIA

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Learning outcomes

Educational objectives

Purpose of the course is to explain and discuss how people select, memorize and process relevant information on others. The decision making process in social work will be analyzed and knowledge management frameworks and theories will be presented. Extensive literature in social psychology and organizational sciences has investigated how team can effectively make decision.
Supplementing materials presented in textbook and lectures with video will enhance discussion, by offering real-world examples, illustrating key concepts and inspiring students to revisit ideas outside of class.



Knowledge management, Knowledge as a product and knowledge as a process
The Evidence Based Practice and the Evidence Informed Practice
Empathy, assertiveness and self efficacy in social work
The social psychology of compassion
Self care and social support
Team work
LMX Leader – Member Exchange
TMX Team – Member Exchange

F.E. Mennen, M. O'Keefe, 2005, Informed decision making in child welfare: The use of attachment theory, in Children and Youth Services Review, 27, pp. 577-593

Melissa Radey Æ Charles R. Figley, (2007) The Social Psychology of Compassion, Clin Soc Work J (2007) 35:207–214

Eva Nouwen ,Stefan Decuyper ,Johan Put , (2012) Team decision making in child welfare, Children and Youth Services Review 34 , 2101–2116

Zeno C. S. Leung, (2009) , Knowledge Management in Social Work: Types and Processes of Knowledge Sharing in Social Service Organizations, British Journal of Social Work 39, 693–709
Bressan F., Pedrazza M., Neve E., 2011, Il percorso formativo dell’assistente sociale: autovalutazione e benessere professionale Franco Angeli , Milano .

M.-L. M.Hu, T.L. Ou., H.J. Chiou, L.C. Lin, (2012) Effect of social exchange and trust on knowledge sharing and service innovation., Social Behavior and Personality, 40 (5), 783-800

A. P. Vulliamy, R. Sullivan, (2000), Reporting child abuse: pediatricians’ experiences with the child protection system, Child Abuse & Neglect. Vol. 24, n. 11, 1461-1470

M. Pedrazza, S. Minuzzo, S. Berlanda, E. Trifiletti (2014). Nurses' Comfort with Touch and Workplace Well-Being. Western Journal of Nursing Research, 1-18.

Assessment methods and criteria

Oral examination