Course code
Name of lecturer
Carlo Callegaro
Carlo Callegaro
Number of ECTS credits allocated
Academic sector
Language of instruction
Sem. 2A, Sem. 2B

Lesson timetable

Go to lesson schedule

Learning outcomes

The course aims to provide a set of knowledge and skills that relate to the issues concerning people at work in organizational contexts from a pedagogical perspective. Supporting the development of employees’ personal and professional identity can be perceived an important function of the organization, to ensure learning and development for the company. From this perspective, the course aims to enable participants to understand the dynamics of labor relations from a perspective that returns centrality to people. By the end of the course students will be able to: - understand the dynamics of relationships at work focusing on a human-centered approach; - identify the features of humanistic organization practices; - give a pedagogical interpretation of dynamics and contexts at work; - promote education and learning in organizational contexts; - promote organizational development in a participative way, and starting from workers’ promotion.


Andragogy: fundamental principles of learning in the adult age: the need to know, the concept of self, and the previous experiences of the learner. The inclination, tendency and the motivation to learn.
Process consultation
The practice of communities to solve problems and the innovation of practice of communities within the communities of learning
Conflict resolution within organizations
Negotiation techniques to apply the win-win approach

The didactic style of the class will alternate teaching of new content and methodological schemes of references with some real-life experiences narrated by managers, business owners, consultants, and others.
Practical exercises will help the students to work in groups and to analyze problems and finding solutions. There will be requested the production of project work applied to a service organization.

Reference books
Author Title Publisher Year ISBN Note
LIPARI D. (a cura di) Coltivare comunità di pratica Guerini e Associati 2007 9788883358418
Schein E.H. La consulenza di processo. "Cortina Raffaello Ed.. 2001
FISCHER R. URY W. PATTON B. L'arte del negoziato Corbaccio 2005 9788879727617
Knowles, M., Holton, E.F. & Swanson, R.A. Quando l'adulto impara. Andragogia e sviluppo della persona. (Edizione 9) Franco Angeli. Milano 2008

Assessment methods and criteria

In order to grade the students, an oral exam will be used in order to asses the content presented in the textbooks and the class lectures.
In order to grade the skills acquired during the course, the students are required to present a project work developed during the class.
The final grade will be con given with the following proportions of the final grade:
The oral exam will count up to a maximum of 15 out of 30
The project work will count up to a maximum of 15 out of 30
The exam will be the same for the students who attend the classes or who cannot attend the classes. The students who cannot attend the classes are asked kindly to contact the instructor in order to agree on the topic of the project work.