Social Service Methods and Techniques I (2020/2021)

Course code
4S00733
Credits
9
Coordinator
Antonella Salvan
Teaching is organised as follows:
Unit Credits Academic sector Period Academic staff
TEORIA 5 SPS/07-GENERAL SOCIOLOGY See the unit page See the unit page
PRINCIPI, FONDAMENTI E DEONTOLOGIA PROFESSIONALE 4 SPS/07-GENERAL SOCIOLOGY See the unit page See the unit page

Learning outcomes

General Learning outcomes A) THEORY Knowledge and understanding - Knowledge and understanding of the listening and analysis methodologies of individual needs - Knowledge and understanding of the bio-psycho-social roots of the individual needs - Knowledge and understanding of the different types of social intervention Ability to apply knowledge and understanding - Ability to carry out needs assessment - Ability to conduct social work interviews - Ability to write a social work report - Ability to set clear and realistic targets for social work interventions SPECIFIC OBJECTIVES The course is centered on providing students with the knowledge necessary to professionally project and conduct social work interventions. Particular attention will be given to the methodological features of the support process and the needs assessment as well as the targets setting aspects will be explored more in detail. B) PROFESSIONAL ETHICS Knowledge and understanding - Knowledge and understanding of main principles and foundations of the social work practice Applying Knowledge and understanding - Recognizing, respecting and promoting the main objectives of professional social work. SPECIFIC OBJECTIVES The course aims to introduce the student to the core knowledge, skills, ethics and values underpinning social work, both as a discipline and as a profession. The course aims to analyse the historical development of social work and illustrate its philosophical foundations. The course also guides the student as to the context of the values and theories that constitute the basis upon which the scientific and methodological structure of social work is based. By the end of the course, the student should be able to demonstrate knowledge of the nature, aims, theories, and values of social work. The student will also be able to place social work in its historical context and the wider welfare system.

Syllabus

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MM: TEORIA
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------------------------ MM: Lezione ------------------------ The course is composed of two parts: theoretical and practical. The theoretical part will focus on the following aspects: • The social work help relationship: definitions and conceptual elements; • The methodological approach of the social service: definitions and stages of theoretical development: • Social work tools and instruments: the interview, the home/site visit the case notes and file • The emotional implications and professional responsibility in the social work decision making. The practical part will focus on the following aspects: • Real life cases to be used as a basis for the analysis and decision making on how the case should be handled and the different actors involved. • Audio-visual materials (including movies) to be used for guided discussion and professional tools to be employed in the social work practice • Workshop with the participation of experts and testimonials to discuss specific themes and personal experience of former clients e The course will have lectures with discussion of the social work conceptual elements and practical exercises with a specific focus on the students’ involvement. ------------------------ MM: Laboratorio ------------------------ The course is composed of two parts: theoretical and practical. The theoretical part will focus on the following aspects: • The social work help relationship: definitions and conceptual elements; • The methodological approach of the social service: definitions and stages of theoretical development: • Social work tools and instruments: the interview, the home/site visit the case notes and file • The emotional implications and professional responsibility in the social work decision making. The practical part will focus on the following aspects: • Real life cases to be used as a basis for the analysis and decision making on how the case should be handled and the different actors involved. • Audio-visual materials (including movies) to be used for guided discussion and professional tools to be employed in the social work practice • Workshop with the participation of experts and testimonials to discuss specific themes and personal experience of former clients e The course will have lectures with discussion of the social work conceptual elements and practical exercises with a specific focus on the students’ involvement. BASIC BIBLIOGRAPHY The basic texts on which the exam will be structured are: • Cellini Giovanni, Dellavalle Marilena (2015) Il processo di aiuto del servizio sociale. Prospettive metodologiche. Ed. Giappicchelli, Torino Capitoli I,II,III,IV. • Allegri Elena, Palmieri Paola, Zucca Fabrizio (2017) Il colloquio nel servizio sociale. Capitoli I-II-III- (fino a pag.78). Ed.Carocci Faber, Roma. • Andrenacci Rita (2009) La visita domiciliare di servizio sociale. Ed Carocci Faber Roma. Parte seconda "Metodologia" capitoli 3-4-5, capitolo 6 di sola lettura. • Bertotti Teresa (2016) Decidere nel servizio sociale. Metodo e riflessioni etiche. Capitolo 3 FURTHER BIBLIOGRAPHY • Fontana Maria Pia (2017) "Come far fronte al dolore a cui siamo esposti. Solo se si è capaci di attraversare la sofferenza si possono generare speranze", in Rivista di Animazione Sociale 309 n°4,pp.72-84. • Bini Laura (2018) Documentazione e servizio sociale. Manuale di scrittura per gli operatori. Ed Carocci Faber Roma. • Fargion Silvia (2013) Il metodo del servizio sociale. Riflessioni, casi e ricerche. Ed.Carocci Faber, • Taylor Carolyn, Susan White (2005) Ragionare i casi. La pratica della riflessività nei servizi sociali e sanitari. Ed. Erickson Trento
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MM: PRINCIPI, FONDAMENTI E DEONTOLOGIA PROFESSIONALE
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------------------------ MM: Lezione ------------------------ The course deals with the following topics: 1. History of Social Work: historical perspective with a focus on the Italian case. 2. Recognition of emerging and latent social needs; the answers and interventions within different social and cultural contexts. 3. Social Work values, Social Work operative principles. 4. Social Work aims, purposes, functions: the importance of contexts, organizations, and professional mandate. 5. Features of a registered profession (I): professional community, public service, ligitimization. 6. Features of a registered profession (II):professional Ethics, lifelong education. 7. Features of a registered profession (III): the NEW Code of Ethics. 8. Critical and internationla challenges: Honourability , accountability, ethical development, complaint and regulamentation in different nations. ------------------------ MM: Esercitazione ------------------------ The course deals with the following topics: 1. History of Social Work: historical perspective with a focus on the Italian case. 2. Recognition of emerging and latent social needs; the answers and interventions within different social and cultural contexts. 3. Social Work values, Social Work operative principles. 4. Social Work aims, purposes, functions: the importance of contexts, organizations, and professional mandate. 5. Features of a registered profession (I): professional community, public service, ligitimization. 6. Features of a registered profession (II):professional Ethics, lifelong education. 7. Features of a registered profession (III): the NEW Code of Ethics. 8. Critical and internationla challenges: Honourability , accountability, ethical development, complaint and regulamentation in different nations.

Assessment methods and criteria

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MM: TEORIA
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------------------------ MM: Lezione ------------------------ The final test will consist of a written test. The test will cover the contents of the program and will be composed of five open-ended questions aimed at ascertaining the knowledge of the topics taught during the course. Each question will be awarded maximum 6 points. Once both courses, the present and the "Principles and Foundations" one, have been passed, the student will get a single mark resulting from the average of the marks obtained in the two modules. Intermediate tests are not foreseen. ------------------------ MM: Laboratorio ------------------------ FINAL ACHIEVENT TEST The final test will consist of a written test. The test will cover the contents of the program and will be composed of five open-ended questions aimed at ascertaining the knowledge of the topics taught during the course. Each question will be awarded maximum 6 points. Once both courses, the present and the "Principles and Foundations" one, have been passed, the student will get a single mark resulting from the average of the marks obtained in the two modules. Intermediate tests are not foreseen.
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MM: PRINCIPI, FONDAMENTI E DEONTOLOGIA PROFESSIONALE
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MM: Lezione ------------------------ Final test is divided in two parts, written and oral. The written part consists of 18 closed-questions (about Social Work history and fundaments, values and principles) and 2 open questions in which students are required to discuss critical issues of the profession. During the oral test students will present one chapter of the Handbook of Social Work Ethics and Values, with their own reflexive positioning on the topic. ------------------------ MM: Esercitazione ------------------------ Final test is divided in two parts, written and oral. The written part consists of 18 closed-questions (about Social Work history and fundaments, values and principles) and 2 open questions in which students are required to discuss critical issues of the profession. During the oral test students will present one chapter of the Handbook of Social Work Ethics and Values, with their own reflexive positioning on the topic.

Reference books
Author Title Publisher Year ISBN Note
Bertotti, T. Decidere nel servizio sociale Carocci Faber 2016
Diomede Canevini, M.; Neve, E. Etica e deontologia del servizio sociale Carocci 2017
Marson S. & McKinney R. Handbook of Social Work Ethics and Values Routledge 2019 9781138343931
Allegri Elena, Palmieri Paola, Zucca Fabrizio Il colloquio nel servizio sociale. (Nuova edizione) Carocci Faber 2017
Cellini G., Dellavalle M., Il processo di aiuto del servizio sociale. Prospettive metodologiche Giappichelli 2015
NEVE ELISABETTA IL SERVIZIO SOCIALE.FONDAMENTI E CULTURA DI UNA PROFESSIONE CAROCCI 2008
Rita Andrenacci La visita domiciliare di servizio sociale Carocci Faber 2009
FILIPPINI–BIANCHI Le responsabilità professionali dell’assistente sociale Carrocci 2013
NEVE ELISABETTA IL SERVIZIO SOCIALE. FONDAMENTI E CULTURA DI UNA PROFESSIONE. CAROCCI EDITORE 2008