Sociology and Social Work - RICERCA E VALUTAZIONE SUI SERVIZI (2019/2020)

Course code
Name of lecturer
Cristina Lonardi
Number of ECTS credits allocated
Academic sector
Language of instruction
Sem. 2B dal Apr 6, 2020 al May 30, 2020.

To show the organization of the course that includes this module, follow this link * Course organization

Lesson timetable

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Learning outcomes

The main formative objective of the module will be to know and know how to use and apply the appropriate indicators for programming and evaluation in the typical context of the work of social work. This objective will have a practical declination in the construction of a protocol of a project on a theme of social intervention, with respect to which there will be a part dedicated to the use of indicators for design and evaluation.
At the end of the course the student will know the main types of indicators; will know the selection criteria and the sources of the indicators; will be able to construct an evaluation protocol as part of the management of a project or a complex service organization.


The program will have as main object the indicators to be used in the evaluation of intervention projects or complex service organizations, consistently with the other two modules.
The module will focus on the knowledge and understanding of the theme and methodology of the indicators in the evaluation of projects in the social and socio-health environment; in the application of indicators to the evaluation of projects formulated in synergy with the other modules.
In particular:
ex post evaluation (times, objectives, methods, techniques) and its positioning with respect to the timeline of the overall evaluation of a project / program;
impact assessment and its positioning with respect to the timeline of the overall evaluation of a project / program (gross and net impact);
objective and subjective indicators, statistical / non-statistical, complex;
complex concepts and indicators;
indicators and indices;
measurement techniques and tools for ex post and impact assessment;
analysis of evaluation protocols: strengths, weaknesses, errors, use of social research techniques, choice of indicators.
In addition to the texts reported, other study materials will be provided by the teacher and / or will be given indications on how and where to retrieve the most updated tools and documents from the indicators presented and used during the lessons.

Reference books
Author Title Publisher Year ISBN Note
Bezzi C., Cannavò L., Palumbo M. Costruire e usare indicatori nella ricerca sociale e nella valutazione Franco Angeli 2010 Saranno segnalati i capitoli da prendere in considerazione durante la prima lezione del corso.
Bezzi C. “Gli indicatori in valutazione” [cap.5], in Cos’è la valutazione Franco Angeli 2007

Assessment methods and criteria

The objective of the examination is to ascertain the level of knowledge and application skills of students acquired during the course. The exam will be structured as follows:
a) a written test on the theoretical aspects of the course, consisting of questions with free / narrative answers;
b) the analysis of the evaluation protocol presented by the student / student specifically with respect to the choice and use of the indicators.
Each part will have an evaluation expressed in 30simi (the weights of each part will be agreed with the students and students in line with the other modules of the course). The overall grade of the module will be given by the weighted average (depending on the weights decided) of the two parties.
Details and format for the construction of the protocol will be provided in class. There are no differences between attending and non-attending students. The materials will be made available to everyone either by e-mail or through the course / module page.
The examination modalities of this module are similar to those of the other two modules of the teaching (Design and evaluation of services, Prof. Niero; Inter-institutional Design, Prof. Pantalone), aiming to privilege continuity and consistency. The examination of this, as of each of the other modules, will consist of:
a) a written test (1-2 open questions) for the theoretical part;
b) a project / protocol built by the student for the practical exercise according to the teacher's instructions.
The written test will take place on the same dates and classrooms simultaneously for all three modules, through a single form. The protocols of the practical test, which the student will deliver by e-mail, will be evaluated by the teacher of the module for the specific part and, subsequently, in a collegial manner for the entire work.
The overall grade of each module will consist of the average between the grade of the written exam and that obtained on the protocol of the practical test; the weighted average of the votes obtained on the three modules will be verbalized as the overall grade of the course.
Written test of the three modules and evaluation of the three protocols must be passed by the student within the same exam session. If the student does not obtain a sufficient assessment in one of the three modules, he must redo the written test of all three at the next session of the same session, or in another session.
The three protocols of the practical test must be sent to the teachers during (and not beyond) the expiry of the session within which the student will sustain the written test.
Students who will take the written test in the first session of the A.A. (June 2020) will be able to deliver and have their protocols evaluated even (but not beyond) the autumn session, keeping the vote obtained in the summer session valid.
If this does not happen, at the first useful session (in this case January / February 2021), the student will have to redo the written test.