Sociology and Social Work - RICERCA E VALUTAZIONE SUI SERVIZI (2018/2019)

Course code
Name of lecturer
Cristina Lonardi
Number of ECTS credits allocated
Academic sector
Language of instruction
Sem. 2B dal Apr 8, 2019 al Jun 1, 2019.

To show the organization of the course that includes this module, follow this link * Course organization

Lesson timetable

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Learning outcomes

The main formative objective of the module will be to know and know how to use and apply the appropriate indicators for programming and evaluation in the typical context of the work of social work. This objective will have a practical declination in the construction of a protocol of a project on a theme of social intervention, with respect to which there will be a part dedicated to the use of indicators for design and evaluation.


The program will have as main object the indicators to be used in the evaluation of intervention projects or complex service organizations, consistently with the other two modules.
The module will focus on the knowledge and understanding of the theme and methodology of the indicators in the evaluation of projects in the social and socio-health environment; in the application of indicators to the evaluation of projects formulated in synergy with the other modules. At the end of the course the student will know the main types of indicators; will know the selection criteria and the sources of the indicators; will be able to construct an evaluation protocol as part of the management of a project or a complex service organization.
In addition to the texts reported, other study materials will be provided by the teacher and / or will be given indications on how and where to retrieve the most updated tools and documents from the indicators presented and used during the lessons.

Reference books
Author Title Publisher Year ISBN Note
Bezzi C., Cannavò L., Palumbo M. Costruire e usare indicatori nella ricerca sociale e nella valutazione Franco Angeli 2010 Di questo testo saranno segnalati a lezione solo alcune parti per la preparazione dell'esame.
Bezzi C. “Gli indicatori in valutazione” [cap.5], in Cos’è la valutazione Franco Angeli 2007

Assessment methods and criteria

The objective of the examination is to ascertain the level of knowledge and applicative skills of students acquired during the course. The exam will be structured as follows:
a) a written test on the theoretical aspects of the course, consisting of questions with free / narrative answers;
b) analysis of the evaluation protocol presented by the student specifically with respect to the choice and use of the indicators.
Each part will have an evaluation expressed in 30simi (the weights of each part will be agreed with the students in coherence with the other modules of the course). The overall voting of the module will be given by the weighted average (depending on the determined weights) of the two parties.
Details and format for the construction of the protocol will be provided in class. There are no differences between attending and non-attending. The materials will be made available to everyone either by e-mail or through the course / module page.