Human resources management in educational services (2018/2019)

Course code
Name of lecturer
Claudio Girelli
Claudio Girelli
Number of ECTS credits allocated
Academic sector
Language of instruction
Sem. 2B dal Apr 8, 2019 al Jun 1, 2019.

Lesson timetable

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Learning outcomes

Educational services are also very diverse organizational contexts between their specific purpose, but united by their educational aims: to promote the growth of the people to whom they are addressed using the relationship as an essential element. The problem is to understand the influence that the organization of the educational service has the same quality of educational relationships in it are realized. In fact, the organization and the management of people who work there are not neutral, convey meanings and purposes that affect individual operators practices. The absence of an organizational thinking respectful of the specificities of the service can make laborious or even impossible to achieve the same educational purpose.


Educational services in a market economy logic: a vision of the market Economic Affairs compatible with the pedagogical perspective.
The specificity of educational services organizations.
Cooperation as a form of enterprise: between ideals and reality.
Logic and tools for human resource development.
Coordination, training, supervision, consulting and research: the educational work of the second level as a condition of professional empowerment and organizational development.
Promoting professional development and innovation of the service.
Culture and organizational climate, organizational and personal learning, workshops, leadership, decision making, conflict management in educational services.

Assessment methods and criteria

Oral examination. The interview confirm the understanding of fundamental concepts in the texts also in relation with the case study of an educational service agreed with the teacher.
Gabrielli G., Profili S., Organizzazione e gestione delle risorse umane, ISEDI - De Agostini, Novara 2012.
Girelli C., Il lavoro educativo nella comunità locale. Ricerca sulle pratiche del Servizio Educativo Territoriale dell'ovest veronese, Edizioni universitarie cortina, Verona 2017.
Girelli C. (a cura di), Cooperare è un'impresa. Promuovere cultura cooperativa per creare sviluppo professionale, Franco Angeli, Milano 2014.
Bruni L., La ferita dell'altro. Economia e relazioni umane, Il Margine, Trento 2007.
Regoliosi L., Scaratti G., Il consulente del lavoro educativo. Formazione, supervisione, coordinamento, Carocci Faber, Roma 2002.
Schein E. H., La consulenza di processo. Come costruire le relazioni d'aiuto e promuovere lo sviluppo organizzativo, Raffaello Cortina, Milano 2001 (Prima parte).