Social Service Methods and Techniques II (2018/2019)

Course code
Anna Maria Giarola
Teaching is organised as follows:
Unit Credits Academic sector Period Academic staff
TEORIA 6 SPS/07-GENERAL SOCIOLOGY Sem. 2A, Sem. 2B Anna Maria Giarola

Learning outcomes

- knowledge and understanding related to the contextualization of the need and the recognition of its nature
- knowledge and understanding of strategies for the detection and analysis of the need for social groups and
- knowledge and understanding of the different types of social intervention
- knowledge and understanding related to one's listening attitude
- knowledge related to the reading and interpretation of the different organizational cultures involved in the delivery
of the aid intervention
Through the internship laboratory will have the opportunity to apply the knowledge learned in the theoretical path: from the ability to assess the needs expressed by the user, to the drafting of a social service report, to clearly establish the objectives of the intervention. The application of the ex-ante evaluation process, in itinere and post-intervention, will give the possibility to reflect on one's own work, to reform it in case of necessity and to create professional culture. The development of interventions and the application of evaluation tools will be applied to the individual contexts of professional belonging where the students are carrying out their professional internship.


The course of Social Service Methods and techniques II in addressing the theoretical reference paradigms and the evolution of social policies, will try to contextualize the current functions of the social worker, in its cultural, deontological and professional dimensions, deepening the different fields of intervention and some specific tools of the social worker's professionalism. Part of the course will be devoted to the study of social service evaluation with particular reference to its application in the various steps of professional operations.

The internship laboratory is developed in the second and third year of the Degree Course in Social Service Sciences. It involves the subdivision of the students of the course into three groups, each of which is led by a university tutor, social worker.
The tutors favor the connection of the traineeship experience with the theoretical contents.
As a laboratory it is a place of exercises that facilitate the student in the acquisition of the method of the process of help with people. It is also a space for discussion and discussion, for the acquisition of skills to be able to work in groups. It is "protected" learning where the study and experimentation orientate and project the student towards work in social services.
The topics dealt with will concern in particular:
- The areas of intervention of the social service
- The professional responsibility of the social worker
- Professional tools
- The documentation
- Work with the territory

Assessment methods and criteria

The assessment of the learning outcomes includes a written test aimed at ascertaining the knowledge of the topics in the program and the ability to apply the acquired method to the individual intervention cases, in the aid process. The written test consists of 15 open questions and will potentially cover all the topics of the program during the lessons and the practical workshops.
The questions will have the same weight for the final evaluation and therefore the judgment on the elaborate will be in general on the candidate's overall competences.
The evaluation will be expressed in 30ths.

As far as the internship laboratory is concerned, the test will focus on the presentation by the student of an elaborate written analysis and reflection on the training experience, using a trace provided by the teacher.
Oral exam: discussion of the written paper and evaluation of the ability to grasp the structural elements of the profession paying particular attention to the connection between theory and practice.

Reference books
Author Title Publisher Year ISBN Note
Laura Bini Documentazione e Servizio Sociale. Manuale di scrittura per gli operatori Ed. Carocci, Roma 2003
Annamaria Campanini Gli ambiti di intervento del servizio Sociale (Edizione 1) carocci 2016
Silvia Fargion Il metodo in Servizio Sociale Carocci Faber 2014
Cellini G. Dellavalle M. Il processo di aiuto del Servizio Sociale : prospettive metodologiche (Edizione 1) Giappichelli 2015
Campanini A. (a cura di) Nuovo dizionario di servizio sociale Carocci 2013
Ugo De Ambrogio Teresa Bertotti Francesca Merlini L'assistente sociale e la valutazione Carocci Faber 2011
ferrari mauro miodini stefania la presa in carico nel servizio sociale carocci 2018