Services Organization (2013/2014)

Course code
4S01511
Name of lecturer
Giorgio Gosetti
Coordinator
Giorgio Gosetti
Number of ECTS credits allocated
9
Academic sector
SPS/09 - ECONOMIC SOCIOLOGY AND SOCIOLOGY OF WORK AND ORGANIZATIONS
Language of instruction
Italian
Location
VERONA
Period
Sem. 1A, sem. 1B

Lesson timetable

Sem. 1A
Day Time Type Place Note
Monday 2:00 PM - 4:00 PM lesson Lecture Hall LISSS 4  
Tuesday 2:00 PM - 4:00 PM lesson Lecture Hall LISSS 4  
Wednesday 2:00 PM - 3:00 PM lesson Lecture Hall LISSS 4  
sem. 1B
Day Time Type Place Note
Monday 2:00 PM - 4:00 PM lesson Lecture Hall LISSS 4  
Tuesday 2:00 PM - 4:00 PM lesson Lecture Hall LISSS 4  
Wednesday 2:00 PM - 4:00 PM lesson Lecture Hall LISSS 4  

Learning outcomes

Objective of this course is the knowledge of the fundamental aspects of organizations, and particularly of those countersigned by complexity and belonging to the area of social and sanitary services. Object of close examination are also the main organizational theories for the analysis and the understanding of the distinctive characteristics of organizations. The course pays attention also to the recent developments of the social and health services organization in Italy and foresees the illustration of methods and tools of organizational analysis, that allows to read the organization in its inside trials and in relationships with the reference context. The course contents relates finally with the actual transformation in work and organizations’ word. The course also foresees an applicative activity of methods and tools of organizations’ analysis.

Syllabus

The first part faces the introductory aspects to the understanding of the organizations and the organizational models, with particular reference to the concepts of organizational variable, structure, trial, integration, net, power and authority. The second part is devoted to the organizational characteristics that are assuming the social and health services in Italy, with particular reference to the inter-organizational relationships and to the services integration. The third part deepen the main changes characterizing work and organizations’ word, which are the bases of new needs and new ways in work organization.

Assessment methods and criteria

The examination, in oral form, foresees the knowledge of the texts:
G. Gosetti, M. La Rosa, Sociologia dei servizi. Elementi di organizzazione e programmazione, FrancoAngeli, Milano, 2006.
F. Franzoni, M. Anconelli, La rete dei servizi alla persona. Dalla normativa all’organizzazione (Nuova edizione), Carocci, Roma, 2014.
G. Gosetti (a cura di), Lavoro e lavori. Strumenti per comprendere il cambiamento, FrancoAngeli, Milano, 2011.