Public Service Company Economics and Management (2009/2010)

Course not running

Course code
4S00513
Name of lecturer
Serena Cubico
Coordinator
Serena Cubico
Number of ECTS credits allocated
4
Academic sector
SECS-P/08 - MANAGEMENT
Language of instruction
Italian
Location
VERONA
Period
Sem. 1A, Sem. 1B

Lesson timetable

Learning outcomes

The course provides knowledge on services management: definitions, systems, processes and strategies

Syllabus

Services and public services; Service and consulting; Public services marketplace; Organizational systems; Supply and service production; Process and value chain; Customer/user relationships; Service quality; Customer Satisfaction; Communications; Strategies; Cases and experiences

Assessment methods and criteria

Written examination for non-attending students; Choice of taking tests and integrated oral exam only for students who attend.

Teaching aids

Documents

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