The course provides knowledge on services management: definitions, systems, processes and strategies
Services and public services; Service and consulting; Public services marketplace; Organizational systems; Supply and service production; Process and value chain; Customer/user relationships; Service quality; Customer Satisfaction; Communications; Strategies; Cases and experiences
Written examination for non-attending students; Choice of taking tests and integrated oral exam only for students who attend.
Lungadige Porta Vittoria, 17
37129 Verona
VAT number01541040232
Italian Fiscal Code93009870234
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