Social services placement (sociological views) (2009/2010)

Course not running

Course code
Name of lecturer
Carla Bisleri
Carla Bisleri
Number of ECTS credits allocated
Academic sector
Language of instruction
Sem. 1A, Sem. 1B

Lesson timetable

Learning outcomes

The Course proposes the development of knowledge and study finalized to the acquisition of the useful theoretical contents for the analysis of the Organizations of service, within the vast area of the Public Administration.
The complexity and the vastness of the problems, disciplinary and of method they interest the nature and the operation of the organizations in a sector traditionally managed and faced through legislative prescriptions and institutional competences. The teaching program will allow to acquire ability of reading and individualization of the crucial knots of the to operate of these organizations, also with the purpose to know how to put his/her own professional contribution in the articulated management of the Corporate body responsible of a services to the various levels of intervention.


A) Illustration of the principal theories in sociological circle and psicosociale field, with the fundamental features of the study of service organizations: the strategic management, the conception of organization in psicosociologia (from the group to the organization) and in anthropology (organizational culture).
B) Typology of the services: functions, activity, personal, prevailing organizational models, relationship politics-administration, with particular reference to the innovations intervened in the management of the social, sanitary and educational sector. The relationship among social professions and organization.
C) prevailing organizational Typologies in the area of the services, with close examination of the circles of intervention of complexity and management, between institutional competences and organizational operation, areas of coordination and integration (Job for Projects, hierarchical and functional coordination, job of équipe, ec.).
D) Professionalism of the Social (attended, sent social, operational necessity) assistant inside the organizations of service in which work, typologies of role historically assumed in the carrying out of a complex and involving job among social question and answers organized to the needs of the people and the social community.

Texts for the examination:
A text to choice for every following (three total texts) point:
1) social actuality:
Bauman, Voglia di comunità, Laterza, Roma 2005
1) or of conceptual area:
Ferrante M., Zan S., Il fenomeno organizzativo, N.I.S., Roma 1994.
2) of theoretical reference:
Jaques E., Lavoro, creatività e giustizia sociale, Boringhieri, Torino 1990.
Crozier M., Friedberg., Attore sociale e sistema, Etas Libri, Milano 1978.
Paniccia R. M., Carli R., Psicosociologia delle organizzazioni e delle istituzioni, Il
Mulino, Bologna 1981.
Morgan G., Images. Le metafore dell'organizzazione, F. Angeli, Milano 1989.
3) of culture and organization of the services:
Normann R., La gestione strategica dei servizi, Etas Libri, Milano 1985.
Olivetti Manoukian F., Produrre servizi, Il Mulino, Bologna 1998.
Barassi D., La service idea, Ed. Il sole 24 Ore, Milano 1988.
Capranico S., In che cosa posso servirla, Ed. Guerrini e Associati, Milano 1992.

It is opportune that the student sufficiently faces the Program of the Course with clear and systematic information on the competences, general and particular in sociosanitary services. Recommended: Forato G., Bisleri C., L'Operatore Sociale: preparazione ai concorsi e percorsi informativi nei servizi sociosanitari, assistenziali, educativi, Maggioli Ed., Rimini (4a edizione 2004)

Assessment methods and criteria

Oral exam.