Services Organization (2008/2009)

Course not running

Course code
Name of lecturer
Giorgio Gosetti
Number of ECTS credits allocated
Academic sector
Language of instruction
Sem. 1A, Sem. 1B, Sem. 2A, Sem. 2B

Lesson timetable

Sem. 1A

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Learning outcomes

Objective of the course is the knowledge of the fundamental aspects of the organizations, and particularly of those countersigned by complexity and belonging to the area of the social and health services. Object of close examination are also the principal useful organizational theories for the analysis and the understanding of the distinctive characteristics of the organizations. The course pays attention also to the recent developments of the organization of the social and health services in Italy and foresees the illustration of methods and tools of organizational analysis, that allow to read the organization in its inside trials and in the relationships with the reference context. The course also foresees an work of application of the methods and tools of analysis of the organizations.


The first part faces the introductory aspects to the understanding of the organizations and the organizational models, with particular reference to the concepts of organizational variable, structure, trial, integration, net, power and authority. The second part is devoted to the organizational characteristics that are assuming the social and sanitary services in Italy, with particular reference to the inter-organizational relationships and to the services integration. The third part deepens the principal organizational theories useful to the analysis of the organizations, with specific reference to those of service to the person. The fourth part faces some tools of organizational analysis, that every student has to experiment in a simulation of organizational analysis.

Texts for the examination:
G. Gosetti, M. La Rosa, Sociologia dei servizi. Elementi di organizzazione e programmazione, FrancoAngeli, Milano, 2006.
F. Franzoni, M. Anconelli, La rete dei servizi alla persona. Dalla normativa all’organizzazione, Carocci, Roma, 2003.
G. Bonazzi, Come studiare le organizzazioni, il Mulino, Bologna, 2002.

Assessment methods and criteria

The examination, sustained in oral form, foresees the knowledge of the suitable texts to the preceding point. The close examination of an organizational circle, that will be discussed in the final examination, are to be arranged with the teacher about formality and context of analysis.