Metodologia del servizio sociale (corso avanzato) - VALUTAZIONE DI SERVIZIO SOCIALE (2019/2020)

Course code
Name of lecturer
Elisabetta Neve
Number of ECTS credits allocated
Academic sector
Language of instruction
Sem. 1B dal Nov 11, 2019 al Jan 11, 2020.

To show the organization of the course that includes this module, follow this link * Course organization

Lesson timetable

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Learning outcomes

The objective of the course is to take-over methods, tools, strategies to evaluate the professional work of Social Work in the services, including the process and the effectiveness interventions evaluation. At the end of the course the students will be enabled to:
• understand the meaning and the methods to implement the professional evaluation,
• place it correctly inside the individual and community process of aid, with the innovative vewpoint of the generative welfare,
• know how to use the instruments of analysis, checking, measurement of suitable markers, that are indispensable to develop the professional evaluation.


• The professional evaluation: meaning and porposes in the Social Work,
• ethic, deontologic and technical reasons of the professional evaluation,
• different types and technical conditions of the professional evaluation,
• the evaluation process anche the evaluation of the aid process,
• the outcome evaluation and the conditions of the effectiveness,
• method and tools of the evaluation: from the need assessement to the goal definition, and the outcome evaluation,
• the evaluation in the teamwork (interbranch and inter-organisational work),
• the evaluation with a generative view.
Bibliography for attending students:
Campanini A. (2006), Premessa e cap. 1 “La valutazione nel servizio sociale”, in Campanini A. (a cura di), La valutazione nel servizio sociale. Proposte e strumenti per la qualità dell’intervento professionale, Carocci, Roma (pagg. 11-38).
Fargion S. (2013), cap. 3 “Il processo di valutazione: costruire visioni condivise”, in Fargion S., Il metodo del servizio sociale. Riflessioni, casi, ricerche, Carocci, Roma. Escludere i paragrafi: 3.1, 3.6, 3.9.
Neve E. (2015), “Le professioni sociali in un welfare generativo. Quale contributo?”, in Studi Zancan, n. 3.
Vecchiato T. (2012), “Welfare generativo: da costo a investimento”, in Fondazione E. Zancan, Vincere la povertà con un welfare generativo, Il Mulino, Bologna (pagg. 81-101, con particolare riferimento al par. 5).
Vecchiato T., Bezze M., Canali C., Neve E., Pompei A., (2009), “La valutazione dei soggetti e delle risorse nello spazio di vita”, in Studi Zancan, n. 6.

Bibliography for no-attending students:
In addiction to bibliography above showed :
Fargion S. (2006), “Valutare il servizio sociale con metodologie qualitative”, (cap. 5), in Campanini A. (a cura di), La valutazione nel servizio sociale. Proposte e strumenti per la qualità dell’intervento professionale, Carocci, Roma.
Neve E. (2010), “Rischi e timori di tecnicismo nell’uso di strumenti di valutazione professionale”, in Studi Zancan, n. 6.
Sicora A. (2008), “Motivazioni e finalità della valutazione nel servizio sociale”, in Studi Zancan, n. 1.
N.B. The slides too - available on the web - must be studied.

Assessment methods and criteria

The goals of the examination are:
• breadth and depth of the worket out knowledges,
• ability in connecting correctly the different knowledges,
• analytic and of reasoning ability.
The contents concern the theoric and methodologic knowledges, and the link with the practice of evaluation experienced in the practice on the field.
The examination consists in a talk directed to verify the contents of the program and the indicated texts understanding.
The mark is expressed in thirtieths (obtained by the mean with the result of the course exam of the course "Social Work for involved interventions")