Metodologia del servizio sociale (corso avanzato) - SERVIZIO SOCIALE PER INTERVENTI COMPLESSI (2019/2020)

Course code
Name of lecturer
Roberto Dalla Chiara
Number of ECTS credits allocated
Academic sector
Language of instruction
Sem. 1A, Sem. 1B

To show the organization of the course that includes this module, follow this link * Course organization

Lesson timetable

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Learning outcomes

At the end of the course, the student will be able to demonstrate the ability to understand the concepts presented during the course and to apply them to specific problem situations, being able to solve problems that develop in complex intervention areas.
The student will also be able to demonstrate that he/she has developed an autonomous research point of view, knowing how to deal with emergencies, crises, and new problems that require the ability to apply original and innovative ideas.

The training objectives are as follows:
- To acquire knowledge of the main theoretical models of social work (both at the national and international level) and use them to understand and intervene in complex situations.
- To acquire a technical and methodological competence that connects with the macro-social dimension of problem situations.
- To know how to explain and apply theoretical concepts (including those from other disciplines) to professional practice, in order to guide professional assessments and interventions.
- To acquire the ability to think and observe in a critical and reflective way, depending on the contexts of each individual situation, being able to supplement theoretical knowledge with experiential knowledge of users and professionals.
- To acquire critical thinking skills to recognize and value "good practices", including social and ethical responsibilities.
- To acquire the ability to take account of different perspectives, of multiple "narratives", in order to give meaning to the different "voices" that coexist in the context of an intervention, e.g. from health and social services, public and private or third sector organizations.
- To be able to manage very complex interventions in highly problematic areas, to argue their professional judgments, to engage in interdisciplinary dialogue.


The course’s topics are presented in the perspective of the “complexity paradigm”, which allows the connection of several elements related to a phenomenon, overcoming the cognitive reductionism in favor of systemic integration.
The topics discussed will be aimed at encouraging reflection, conscious use of theoretical frameworks, aptitude for deeper understanding of theoretical approaches, learning to "name" professional practices, promoting forms of self-education and self-assessment.
The main topics include:
1- The main theoretical models of social work: the characteristics and function of models for professional practice.
2 - Models, methods and techniques to work in complex situations.
3- The paradigm of complexity: social work’s objectives and interventions to promote support, social inclusion, and protection of rights, also referring to the assessment process of an intervention.
4- What it means to build social solutions in the perspective of complexity.
5- The complexity of working with different services and in multidisciplinary teams.
6- Good practices in social work: how to identify and apply them.
7- The reflexivity and constructive-narrative approaches.
8- Analysis of complex situations and intervention projects.

Reference books
Author Title Publisher Year ISBN Note
Parton N., O’Byrne P. Costruire soluzioni sociali Ed. Erickson 2005
Sanfelici M. I modelli del servizio sociale Carocci Faber 2017
Fabbri D. La memoria della regina Ed. Guerrini e Associati 1990
Jones K., Cooper B., Ferguson H. Lavoro per bene. Buone pratiche nel servizio sociale Ed. Erickson 2009
Forgacs D. Margini d’Italia, L’esclusione sociale dall’Unità ad oggi Editori Laterza 2015
Mazza R. Terapie imperfette Raffaello Cortina Ed. 2016

Assessment methods and criteria

The exam is in oral form. During the examination, the candidate will present a written paper analyzing a complex case chosen among those presented during the classes or identified by the student. The analysis will have to highlight the theoretical and methodological references to the study of complex situations. The paper will have to be e-mailed at least 10 days before the exam date.
The oral examination will therefore concern both the paper and the theoretical aspects presented during the classes.
In the case of students not attending the classes, it is their duty to contact the professor for any inquiries about supplementary work.