Sociologia e servizio sociale (2018/2019)

Course code
Cristina Lonardi
Teaching is organised as follows:
Unit Credits Academic sector Period Academic staff
Progettazione e valutazione dei servizi 3 SPS/07-GENERAL SOCIOLOGY Sem. 2B Mauro Niero

Learning outcomes

• knowledge to plan, organize and evaluate interventions in the field of social policies
• knowledge of co-planning and negotiation with different actors and within the system of accreditations of excellence

• mastery in the use of data collection and information tools;
• socio-economic planning capacity.

The social care reform considers programming as the key tool for the governance of social and health policies. The course, therefore, will have more objectives: to provide knowledge in terms of methodologies for collecting and analyzing complexity problems (use of indicators for programming and evaluation also within the system of accredita-tions of excellence); methods and techniques of socio-economic planning that can support innovation in social inter-ventions; the ways in which design becomes an advanced central competence of the professional social work (network coordination functions, case management, reporting techniques, fundraising techniques). Through the construction of a project protocol on a case of social intervention, the teaching aims to provide the conceptual basis for the evaluation of intervention projects or complex service organizations.


Proposed topics with respect to the overall teaching:
- the transformation of welfare systems;
- the multidimensional nature of the social problems they see in the plans and projects as tools for integrating welfare policies;
- methodologies for reading the problems of complexity (use of indicators for planning and evaluation);
- design methods and techniques that can support innovation in social interventions (network logics; impact assessment; sense co-construction among stakeholders);
- the methods through which the design becomes a central advanced competence of the professional social service (network coordination functions, case management, reporting techniques, fundraising techniques);
- evaluation and control.
- types of control and types of ex ante, in itinere, ex post and other forms of control in organizational environments
- evaluation as a form of control in the field of social services
traditional forms of control
- the evaluation design
- indicators to be used in the evaluation of intervention projects or complex service organizations, consistent with the contents of the other two modules;
choice and use of indicators in the evaluation of projects in the social and social-health environment;
types of indicators for content and technical-methodological structure;
selection criteria and sources of indicators.

Assessment methods and criteria

The exam will consist of:
a) a written test (1-2 open questions) for the theoretical part for each module;
b) a project / protocol built by the student for the practical exercise according to the teacher's instructions;

The written test will take place on the same dates and classrooms simultaneously for all three modules, through a single form;
the protocols of the practical test, which the student will deliver by e-mail, will be evaluated by the teacher of the module for the specific part and, subsequently, in a collegial manner for the entire work.
The overall grade of each module will consist of the average between the grade of the written exam and that obtained on the protocol of the practical test; the weighted average of the votes obtained on the three modules will be verbalized on the electronic booklet as the overall grade of the course.
Written test of the three modules and evaluation of the three protocols must be passed by the student within the same exam session. If the student does not obtain a sufficient assessment in one of the three modules, he must redo the written test of all three at the next session of the same session, or in another session.
The three protocols of the practical test must be sent to the teachers during (and not beyond) the expiry of the session within which the student will sustain the written test.
Students who will take the written test in the first session of this AA (June 2019) will be able to deliver and evaluate their protocols also (but not beyond) the autumn session, keeping the grade obtained in the summer session valid. If this does not happen, at the first useful session (in this case January / February 2020), the student will have to redo the written test.

Reference books
Author Title Publisher Year ISBN Note
Leone L. e Prezza M. Costruire e valutare i progetti nel sociale FrancoAngeli 1999 Capitoli 1, 2, 3, 4, 5, 7
Plebani E.M. e Lorenzi A. Ideare e gestire progetti nel sociale 2009 BIBLIOGRAFIA DI SUPPORTO: scaricabile all'indirizzo
Bertin G. La governance “ibrida” 2009 in Studi di sociologia, 3 (2009), pp. 249-280
Campanini A.M. Nuovo dizionario di servizio sociale Carocci 2013 BIBLIOGRAFIA DI SUPPORTO: Voci: Governance, Piano di zona, Piano per la salute, Progetto, Indicatore
AA.VV. Project Cycle Management. Manuale per la formazione 2002 MATERIALE DI SUPPORTO: scaricabile all’indirizzo
AA.VV. Prospettive di valutazione dialogica, Spunti 2003 MATERIALE DI SUPPORTO: scaricabile all’indirizzo
Bezzi C., Cannavò L., Palumbo M. Costruire e usare indicatori nella ricerca sociale e nella valutazione Franco Angeli 2010 Di questo testo saranno segnalati a lezione solo alcune parti per la preparazione dell'esame.
Bezzi C. “Gli indicatori in valutazione” [cap.5], in Cos’è la valutazione Franco Angeli 2007