Sociology and social work I - RICERCA E VALUTAZIONE SUI SERVIZI (2017/2018)



Course code
4S000953
Credits
6
Academic sector
SPS/07 - GENERAL SOCIOLOGY
Language of instruction
Italian
Location
VERONA
Teaching is organised as follows:
Activity Credits Period Academic staff Timetable
Lezioni - parte I 3 Sem. IIB Mauro Niero

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Lezioni - parte II 2 Sem. IIB Cristina Lonardi

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Esercitazioni 1 Sem. IIB Cristina Lonardi

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Learning outcomes

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MM: Lezioni - parte I
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The objective of this part of the course is the study of indicators to be used for the evaluation of projects of intervention on community or organisations: - Knowledge and understanding of the basic principles and methodology of indicators in the evaluation of projects in social and health care projects. - use of indicators in community projects constructed during the course programme as exercises (supervised with together with the other modules of this course). At the end of the course the student is expected to acquire: - knowledge of the main typologies of indicators and of their methodological structure as well as functioning; - knowledge of the main criteria for selecting indicators from the appropriate sources; - ability to construct an evaluation protocol as a component of a project on community or on a complex organizazion.
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MM: Lezioni - parte II
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The course aims to provide basic knowledge of methods and techniques of social research, with particular attention to the typical social worl contexts. The course will cover some forms of research and related techniques in both quantitative (questionnaire / web survey) and qualitative (interviews, focus groups, narratives) and in mixed-methods optics. General aim of this course will be to provide students with the cognitive and analytical tools to read, critically analyze, set up social research in their future competences and to formulate empirically-based interpretations / explanations.
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MM: Esercitazioni
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Consistently with the objectives of the course and in synergy with the other modules of the Research of Social Research and Social Services 1, teaching aims to provide the conceptual and cultural basis for introducing students to the culture of evaluation of services and specifically in the evaluation of intervention projects or complex service organizations. The module's objectives are as follows: knowledge and understanding of the culture of evaluation. knowledge of the reasons behind the need to evaluate. knowledge of what (cases, groups, help processes, situations, ...) and when evaluating. At the end of the course, students: will know the principal approaches and methods of evaluation, knowing how to choose the appropriate ones based on the object of the evaluation; they will know what information they need to have to choose between the various types of assessment.

Syllabus

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MM: Lezioni - parte I
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- Origins and phases of development of indicators for programme evaluation; Qualitative and quantitative indicators and strategies of data collection; questionnaires, observation check-lists; qualitative interviews, web, etc. - technical structure of indicators: unidimensionality, multidimensionality, etc. - subjective and objective indicators; - process and outcome indicators; - main typologies of indicators used in welfare and health care services: physical disability, psychological well-being, perceived service quality, individualised indicators, proxy indicators, etc. - problems related to the interpretation of change through qualitative and quantitative indicators. Consistently with the other modules of the present course, Research and Social Work 1, the students are invited to suggest a topic and construct a protocol of a project of community social intervention. The students will work in couples or alone, according to their preferences. This activity will be divides into the following phases: a) Project assessment; Project protocol construction. Being this module focused on indicators, it will provide teacher's conversation which will support the chronologic development of the project, with examples provided by the students during their work on their projects.
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MM: Lezioni - parte II
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The course introduces the different patterns of social research, illustrating its typical phases, investigation techniques, collection / detection / co-construction of data and information, data analysis (descriptive statistics) and information (qualitative analysis of content), the spendiness of research, the sense of research in social service environments. Lesson Schedule 1. General introduction to social research paradigms. 2. Quantitative Research (Approaches, Theories, Survey Techniques). 3. Qualitative research (approaches, theories, investigation techniques). 4. Research applications for some social service issues 5. Social Search in the Web: Tools, Potential, Limits. The course does not require specific prior knowledge.
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MM: Esercitazioni
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Topics covered by lessons will be deepened through analyzes of research, research / evaluation, service evaluation. Such activities will be held in classroom, plenary or in groups. Recommended Stame N. (2007), I classici della valutazione, FrancoAngeli, Milano Bezzi C. (2007),Cos’è la valutazione : un’introduzione ai concetti, le parole chiave e i problemi metodologici, FrancoAngeli, Milano

Assessment methods and criteria

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MM: Lezioni - parte I
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The aim of the exam is to ascertain the level of knowledge and the application ability acquired during this course. This will be made through: a) the exercise of constructing an evaluation protocol for a programme (see above): max 27 marks will be attributed to the protocol. b) written documented responses to three questions related to the programma will attribute the other 3 remaining marks. Cum Laure distinctive issue will be attributed to works of particular original and accurate works. The exam will be done through written materials only. Consultancy from the teacher will happen both in the course of lessons as well as during the periodic of visits. There are no differences in the programme for students be they attending or not attending lessons. Most of the materials can be downloaded from the website dedicated to this course. The consist of: - Slides from the lessons on the module "indicators". - Guide to the construction of the protocol, with hypertexts. - Materials on particular subject raised in the course of the lessons (particular types of indicators, algorithms, etc.), The reading of the following materials from students is given for granted: - Niero M.(2008) "Gli indicatori soggettivi per la salute" (cap 3) in Niero M., La personalizzazione nella ricerca quantitativa sulla salute e sugli esiti riferiti dai pazienti, Franco Angeli 2008. - Niero M.(2011), “Le misure del benessere”, In Secondulfo D.(a cura di), Sociologia del benessere: la religione laica della borghesia, Angeli Milano. To those that had no course on research methodology during the previous cycle of study, the reading of the following is suggested: Niero M.(2005) Introduzione alla progettazione e alla pratica della ricerca sociale: la survey, la l’analisi secondaria e l’esperimento. Guerini e Associati, Milano.
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MM: Lezioni - parte II
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The examination consists of two distinct parts. First part. Written exam: 3 open questions about the topics of the lessons and the texts indicated in the program. Examination concerns: - understanding of the main concepts discussed in the course; - clarity of exposure; - the ability to critically analyze methodological choices; - the ability to propose appropriate research strategies to a concrete case. Part Two: a small research project (web survey) and data analysis. For this second part, students will be invited to work in groups. During the lessons, students will have all the information to build the project. Intermediate / intermediate tests (partial or total) of the first test may be agreed upon. The final vote will be given by the average of the votes obtained in the two trials.
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MM: Esercitazioni
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The assessment aims to verify the acquisition of the theoretical contents provided by the teaching program and the ability to discard such content in the analysis of social policies and services. There are no differences between attending and non-attending students and, for both, materials can be downloaded from the course site. The aim of the exam is to ascertain the level of knowledge and the skills and applicative skills acquired by students during their studies. Therefore, it will be through a written test. The test will consist of three open response questions on the topics proposed during the course. The final evaluation is expressed in 30ths. Depending on the needs of students, an assessment test may be agreed at the end of the course.

Reference books
Activity Author Title Publisher Year ISBN Note
Lezioni - parte I Niero Introduzione alla progettazione e alla pratica della ricerca sociale (Edizione 2009) Guerini 2005 88-8107-190-8
Lezioni - parte I Mauro Niero Metodi e tecniche di ricerca per il servizio sociale Carocci Faber   ISBN 9788843003815
Lezioni - parte II Oprandi N. Focus group. Breve compendio teorico Emme Erre 2001 Le indicazini per reperire questo testo saranno date a lezione.
Lezioni - parte II Niero M. Introduzione alla progettazione e alla pratica della ricerca sociale Guerini Scientifica 2005 8881071908 Durante le lezioni saranno segnalati i capitoli utilizzati nelle ore di lezione e nelle ore di esercitazione e quelli utili per la costruzione del lavoro di gruppo.
Lezioni - parte II Lonardi C. Raccontare e raccontarsi. L’approccio biografico nelle scienze sociali QuiEdit - Verona 2006 Solo da pag. 21 a pag. 34 e da pag. 41 a pag. 128.
Esercitazioni Palumbo M. Il processo di valutazione: decidere, programmare, valutare Franco Angeli, Milano 2001 Durante il corso saranno segnalate specifiche parti del testo.
Esercitazioni Stame N. La valutazione pluralistica Franco Angeli, Milano 2016 Durante il corso saranno segnalate specifiche parti del testo.

STUDENT MODULE EVALUATION - 2017/2018